Sept 2021 – Present

Digital Product Owner

FP Digital Business Solutions GmbH, Berlin, Germany (Remote)
Reporting directly to the Software Managing Director & Group CEO.
• SaaS digital product agile software development
• Roadmap, backlog refinement, sprint planning
• Coordination of product resources and budgets
• Stakeholder requirement management
• Supplier contract negotiation and management
• Senior postal authority compliance manager
• Successfully launched the product into three new European markets
• Continual development of new value adding and revenue driving functionality

Jan 2018 – Sept 2021

Global IT Business Partner & UK Information Security Officer

Francotyp-Postalia GmbH, Berlin, Germany (Remote)
Reporting to the CIO and Head of Global IT Projects, responsible for managing emerging IT demands from headquarters and global subsidiaries.
• Managing global IT implementation projects
• Supporting the global ERP harmonisation project as Process Owner
• Developed the Information Security Management system
• Led the implementation, certification and management of ISO 27001:2013

Oct 2010 – Jan 2018

Technical Support, Logistics and IT Manager

Francotyp-Postalia Ltd, Dartford, Kent
Management of the Technical Support, Logistics and IT Departments and staff, including setting KPI’s and SLA’s, budgets, reporting to Board of Directors. Directly responsible for ongoing company compliance with Royal Mail meter postal regulations. Reactive & planned maintenance of servers, PC’s, software, hardware and network infrastructure. Provision of IT Service desk supporting over 100 UK employees. Vendor negotiation and contract management.
• Team management, recruitment, training, coaching and development
• Senior postal authority compliance coordinator
• Management of IT Service desk function for over 100 UK employees
• Supplier contract management

June 2005 – Oct 2010

Technical Support Supervisor

Francotyp-Postalia Ltd, Dartford, Kent
• Team management, recruitment, training, coaching and development
• Postal authority compliance coordinator
• Provision of technical support to Field Service Engineers, customers and dealers
• Delivery of technical training to technicians
• Regular customer site visits to install and service mailing systems
• Investigation of recurring electronic and mechanical faults

2001 – 2004

Advanced Modern Apprentice - Electronics

BAE Systems (Avionics) Ltd, Rochester
Completed avionics engineering course in parallel to secondment to business teams such as: Laboratory support services, Manufacturing test, Simulation centre, Customer support services, Quality Assurance, Product reliability testing and Business process improvement. Completed NVQ2 Performing Engineering Operations and NVQ3 Technical Services in addition to a BTEC ONC in Electronic Engineering.

Aug 2022

Scrum Product Owner training
PRODYNA, Berlin

Nov 2020

Prince2® Practitioner in Project Management
The Knowledge Academy, Peoplecert

Apr 2019

ITIL® Foundation Certificate in IT Service Management
IT Governance, Peoplecert

2001 – 2004

Advanced Modern Apprenticeship & NVQ3 in Technical Services
BAE Systems (Avionics) Ltd, Rochester, Kent

2001 – 2003

ONC Electronic Engineering
University of Kent, Medway campus

2001 – 2002

NVQ2 in Performing Engineering Operations
IPS International Engineering Training Centre, Strood, Kent

1995 – 2000

7 GCSE grade A-C
St Johns RC Comprehensive School, Gravesend, Kent